Privacy Policy
Introduction
EscrowsHero.com, operated by Direct Consulting Advertising SRL (referred to as “we,” “us,” or “our”), is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR) for users in the European Union.
By using our platform, you agree to the terms outlined in this Privacy Policy. We encourage you to review it regularly, as we may update it from time to time to reflect changes in our practices or legal obligations.
What Information We Collect
Information You Provide Directly
While using our services, you may be required to provide personal information through:
Account Registration: Full name, email address, phone number, physical address, and password.
Identity Verification: Proof of identity (e.g., passport or driver’s license) and proof of address (e.g., utility bill).
Financial Transactions: Payment details, tax identification numbers, and billing addresses.
User-Generated Content: Transaction descriptions, attachments, and other data voluntarily provided within transactions.
Information We Collect Automatically
When interacting with our platform, we automatically collect certain technical and usage data, including:
Metadata: IP addresses, browser type, device information, and referring websites.
Activity Logs: Pages visited, time spent on pages, buttons clicked, and search keywords.
Information from Third Parties
We may collect additional information from third parties such as payment processors, public databases, or social media platforms. For instance:
Payment Information: Details transmitted by payment providers.
Partner Platforms: Data shared by partners creating transactions on your behalf.
How We Use Your Information
The primary purpose of collecting your personal information is to deliver and improve our services. Specific uses include:
Service Delivery:
Facilitating transactions and escrow agreements.
Providing customer support.
Processing payments and refunds.
Communication:
Responding to inquiries or complaints.
Sending service updates and promotional communications (with your consent).
Platform Improvement:
Debugging, testing, and optimizing our website.
Conducting data analysis and research.
Legal Compliance:
Adhering to applicable laws and regulations.
Responding to lawful requests from government or law enforcement.
Other Purposes:
With your explicit consent, for purposes not listed above.
Lawful Basis for Processing
We process personal data based on the following legal grounds:
Consent: When you provide clear, explicit consent.
Contractual Obligations: When processing is necessary to fulfill our agreement with you.
Legal Obligations: Compliance with applicable laws and regulations.
Legitimate Interests: Pursuing legitimate business purposes, provided these do not override your rights.
How We Share Your Information
Within Transactions
We share information with parties involved in your transactions, including counterparties, brokers, and affiliates who facilitate the transaction.
With Third-Party Service Providers
We may use trusted third-party providers to:
Host and manage our platform.
Process payments and prevent fraud.
Provide marketing and analytics services.
Deliver communication services (e.g., email and SMS).
These providers are bound by confidentiality agreements and only process your information under our instructions.
Legal and Regulatory Disclosures
Your personal information may be disclosed:
To comply with legal obligations or respond to lawful requests.
To protect our rights, safety, or property.
Data Retention
We retain your personal data as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy.
Comply with legal, regulatory, or contractual obligations.
Resolve disputes and enforce agreements.
When your data is no longer required, we securely delete or anonymize it.
Your Rights
Under the GDPR and other applicable laws, you have the following rights:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your data where legally permissible.
Restriction: Request temporary suspension of processing under certain conditions.
Objection: Object to data processing for direct marketing or other legitimate interests.
Portability: Receive your data in a structured, machine-readable format.
Withdraw Consent: Revoke your consent for data processing at any time.
To exercise your rights, please contact us using the information below.
Security Measures
We implement robust security measures to protect your data, including encryption, firewalls, and access controls. Despite our best efforts, no system is entirely secure, and we cannot guarantee absolute data security.
Cross-Border Data Transfers
As a global platform, we may transfer your data to servers located outside your country of residence, including countries that may not provide the same level of data protection. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Contact Information
If you have questions, concerns, or wish to exercise your rights under this policy, please contact our Privacy Officer:
Company Address:
Direct Consulting & Advertising SRL
Bd. Basarabia, nr. 98, etaj 1,
Sector 2, Bucuresti, ROMANIA
VAT & VIES: RO15938781
Registry of Commerce Number: J40/15960/2003
Customer Service:
Phone: (+4) 0770-187.045 | (+4) 0786-907.913
Email: hello [at] EscrowsHero.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM